REMEDIES/RELIEFS AVAILABLE

Relief Available

  1. To remove the defect in goods or the deficiency in service.
  2. To replace the defective product with a new one, free from any defect.
  3. To refund the price paid for the product.
  4. To pay a reasonable amount of compensation for any loss or injury suffered by the consumer due to negligence of the opposite party.
  5. To pay punitive damages in appropriate circumstances.
  6. To discontinue the unfair/ restrictive trade practice and not repeat the same in the future.
  7. Not to offer hazardous goods for sale.
  8. To withdraw hazardous goods from sale.
  9. To cease manufacture of hazardous goods.
  10. To pay any amount (not less than 5% of the value of the defective goods to be credited to the Consumer Welfare Fund or any other organization/person, to be utilized in the prescribed manner.
  11. To issue corrective advertisements to neutralize the effect of misleading advertisements.
  12. To pay adequate costs to the appropriate party

Consumer Responsibilities

  1. Awareness: Aware of various goods and services available in the market to make an intelligent and wise decision.
  2. Follow instructions: Read labels carefully so as to have information about prices, net weight, manufacturing and expiry dates, etc,  and the risks associated with products, and use the products safely
  3. Honest: be honest in dealings and choose only from legal goods and services and discourage dishonest practices like black-marketing, hoarding, etc.
  4. Cash memo: Ask for a cash memo on the purchase of goods or services for proof of the purchase made.
  5. Filing a complaint: File a complaint in an appropriate consumer forum in case of a shortcoming in the quality of goods purchased or services. Do not fail to take any action even when the amount involved is small.
  6. Environment friendly: Respect the environment. Avoid waste, littering and contributing to pollution.
  7. Form Consumer Awareness organizations: which can be represented the consumers for their welfare.
  8. Quality conscious: Buy only standardized goods as they provide quality assurance. ISI mark on electrical goods, FPO mark on food products, Hallmark on jewelry etc.

What kind of quality certification mark will you look for before buying products?