- Books Name
- BUSINESS STUDIES-XII
- Publication
- ABCD CLASSES
- Course
- CBSE Class 12
- Subject
- Business Studies
LEGAL PROTECTION FOR CONSUMERS:
The Consumer Protection Act, 1986:
Meaning:-Was formed in 1986 to protect and promote the consumers’ interest through speedy and inexpensive redressal of their grievances.
Scope of consumer protection:
- Applicable to all types of undertakings, big and small,
- Whether in the private or public sector or in the co-operative sector,
- Whether a manufacturer or a trader,
- Whether supplying goods or providing services.
Consumer:
- A person who buys any goods for consideration or any user of such goods when such use is made with the approval of the buyer.
- A person who hires or avails of service for consideration or any beneficiary of such services when such use is made with the approval of the buyer.
- Consideration here means that the goods or services are either fully paid, partly paid or under a scheme of deferred payment such as an installment scheme.
- This definition does not include people who avail services for some commercial purpose or obtain goods for resale or for some commercial purpose.
Who can file a complaint?
A complaint before the appropriate consumer forum can be made by:
- Any consumer;
- Any registered consumers ‘association;
- The Central Government or any State Government;
- One or more consumers, on behalf of numerous consumers having the same interest; and
- A legal heir or representative of a deceased consumer.
Against whom a complaint can be filed?
Consumer Protection Act, 1986 is applicable to all types of undertakings, whether big or small, private or public, or in the co-operative sector, manufacturer or a trader, wholesaler or retailer, supplying goods or providing services. Thus, a complaint can be filed against:
- The seller, manufacturer, or dealer of defective goods. Defect means any fault, imperfection, or shortcoming in the quality, quantity, or purity of goods.
- The provider of services if they are deficient in any manner. Deficiency means any imperfection, shortcoming, or inadequacy in the quality, nature, and manner of performance of services.